Return and Refund Policy

Return & Exchange Policy

We only accept returns or exchanges if the product is damaged upon arrival.

As ceramic products are delicate, we follow specialized packaging procedures to help ensure they arrive safely during shipping.

Since our products are handmade, slight variations in shape, color, or finish are natural and are not considered manufacturing defects.

Returns or exchanges are accepted only if the product arrives damaged, has a manufacturing defect, or if you receive the wrong item.

Any issues must be reported within 48 hours of receiving the order, along with clear photos of both the product and its packaging.

If your request is approved, you may choose to receive a replacement product or a refund using the original payment method.

Products that have been used, damaged after delivery, or altered in any way are not eligible for return, exchange, or refund.

Shipping charges are non-refundable unless the error was on our part.